Key takeaways
- A handover transfers understanding, access, and ownership, not just a file.
- Preserve a read-only archive and confirm the current output before starting.
- The receiver should drive the walkthrough and reproduce the output unaided.
- Agree a support window with an end date and an escalation route.
On this page
A transfer of understanding
Sending the file is the easy part. The receiver also needs to know what the workbook is for, where its data comes from, which numbers are sensitive, how to refresh it, what to do when it fails, and who can approve a change. Without that, the file is a dependency on the person who left.
Agree the scope before the handover meeting: which outputs, which period, which systems, and how much support follows. A handover with no end point becomes an informal help desk, and the receiver never gains ownership.
Stabilise the file
Freeze the version that will be handed over. Run the reconciliation, confirm the current output, and record the source data date. Remove personal data, temporary sheets, and unused links. Check that macros are signed, external references resolve, and the file opens without a repair prompt.
Archive a read-only copy of the handed-over version. Keep it separate from the working file so a later change can be compared with what was agreed. The archive is also the rollback point if the first week of use exposes a problem.
- Current output reconciles to source.
- No broken links, missing references, or repair prompts.
- Macros signed and trusted where required.
- Temporary and personal data removed.
- Read-only archive created and labelled.
Document the logic
Put a cover sheet in the workbook with purpose, owner, inputs, outputs, refresh steps, dependencies, and the change log. Add a colour key if the workbook uses one, and list the named ranges and tables that carry important logic. The document should answer questions that would otherwise become messages.
Separate facts from assumptions. A source system, a refresh time, and a rate are facts with an origin; a forecast rule or an allocation method is an assumption with an owner. Mark the assumptions clearly so the next reviewer knows what to challenge.
| Item | What to record | Evidence |
|---|---|---|
| Purpose | The decision or report the file supports | One-paragraph scope note |
| Sources | System, file, owner, refresh cadence | Link or query name |
| Logic | Key formulas, tables, and assumptions | Annotated calculation sheet |
| Controls | Validation, protection, reconciliation | Check cell and tolerance |
| Risks | Known limitations and manual steps | Issue log with owner |
| Changes | Version, date, approver, summary | Change log |
Walk through the work
The receiver should drive the walkthrough, not watch the sender. Ask them to refresh the data, trace one number to source, produce the output, and explain what they would do if a source file were missing. The gaps in that explanation are the real handover list.
Demonstrate a failure on purpose. Show the error message, the log, the rollback, and the person to contact. A receiver who has only seen the happy path will meet the first failure alone.
- Refresh from source and confirm the row count.
- Trace one reported total to a source record.
- Produce the output for a closed period.
- Force a missing-file or locked-file error.
- Show where the log and the rollback copy live.
Transfer access, accept, and support
Access is more than a folder permission. List the source systems, shared mailboxes, query credentials, scheduled tasks, macro trust settings, and distribution lists the workbook depends on. Transfer each one explicitly, with the account or group that now owns it.
Name the new owner, the approver for logic changes, and the person who covers absence. Remove the previous owner's personal access only after the new owner has confirmed that the workflow runs without it. A shared account that nobody owns is a future outage.
Acceptance is a demonstration, not a signature. The receiver produces the output unaided, the totals reconcile, the failure path is understood, and the access checks pass. Record the evidence and the date.
Agree a support window and an escalation route, then close it on a stated date. Keep an issue log for the first cycles, review it with the new owner, and update the documentation when a fix changes the logic. The handover ends when the new owner can change the workbook safely, not when the file is copied.
- Receiver completes the output unaided.
- Totals reconcile to source after a refresh.
- Failure path and rollback demonstrated.
- Access confirmed and support end date agreed.
Frequently asked questions
What belongs in a handover pack?+
The current file, a read-only archive, a cover sheet with purpose and sources, a change log, an access list, and a named owner. Add a test file and a failure procedure for macro-driven workbooks.
How long should support last?+
Long enough to cover at least one full reporting cycle and the period-end work that goes with it. State the end date and the escalation route rather than leaving support open-ended.
What if the workbook depends on a personal account?+
Treat it as a defect. Move the dependency to a shared account or a service identity, test the workflow, and record the new owner before the handover is accepted.
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